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energywatch transitional arrangements 

 

Ofgem helped facilitate the transition from energywatch to the bodies that replaced it, Consumer Direct and Consumer Focus. 

This page contains the documents produced by Ofgem as part of this process.


If you wish to know more about this work, please contact Lisa Taylor.

 


DateTitle (Click for more document information)
22/10/2008Customer Journey Workshop Minutes 7 October 2008
21/10/2008Consumer Focus (formerly known as new NCC) Case Handling Process
21/10/2008Vulnerable Consumer Referral Path to Consumer Direct & Consumer Focus (formerly known as new NCC)
21/10/2008Referral of Vulnerable & Off Supply Cases by Advice Agencies to Consumer Direct & Consumer Focus (formerly known as new NCC)
21/10/2008Non-Domestic Energy Consumer Referral Path for Vulnerable and Disconnection cases to Consumer Direct & Consumer Focus (formerly known as new NCC)
09/10/2008Customer Journey Workshop Group Minutes 23 September 2008
23/09/2008Customer Journey Workshop Minutes 10 September 2008
10/09/2008Customer Journey Workshop Minutes 26 August 2008
26/08/2008Customer Journey Workshop Minutes 14 August 2008
15/08/2008Customer Journey Workshop Minutes 29 July 2008
29/07/2008Customer Journey Workshop Minutes 16 July 2008
24/07/2008CJWG Stakeholder briefing 24 July 2008
16/07/2008Customer Journey Workshop Minutes 3 July 2008
03/07/2008Customer Journey Workshop minutes 17 June 2008
17/06/2008Customer Journey Workshop minutes 3 June 2008
05/06/2008Customer Journey Workshop Minutes 21 May 2008
04/06/2008Customer Journey Workshop Minutes 6 May 2008
02/06/2008Ofgem Customer Journey Workshop Minutes 15 April 2008
02/06/2008Customer Journey Workshop Minutes 3 April 2008
22/05/2008CJWG meeting dates
23/04/2008Ofgem Customer Journey Workshop Minutes 31 March 2008
22/04/2008Ofgem Customer Journey Workshop Minutes 18 March 2008
21/04/2008Ofgem Customer Journey Workshop Minutes 18 February 2008