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Important information
From 1 October 2008, energywatch is being closed down and will no longer be handling consumer complaints or enquiries.
If you have a complaint or enquiry relating to your energy supply company or network operator or require information or advice on general energy issues, please contact them directly or call Consumer Direct on 08454 04 05 06.
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Ofgem does not deal directly with consumer complaints or enquiries. If you are a domestic or commercial energy consumer, please contact your energy supply company or network operator in the first instance.
If you have already been in contact with your energy supply company or network operator or require information and advice on general energy issues, contact Consumer Direct on: 08454 04 05 06.
You can contact Consumer Direct directly via their online complaint and enquiry service at www.consumerdirect.gov.uk.
Further advice on contacting Consumer Direct or making a complaint can be found on the ‘How to complain’ page. Further information on the new arrangements can be found here.
Ofgem's Consumer Affairs Team manages enquiries regarding our policies and ensures that matters are referred to the energy supply companies, network operators and Consumer Direct appropriately.
Phone: 020 7901 7295
Fax: 020 7901 7196
Email: consumeraffairs@ofgem.gov.uk
Further Ofgem contacts
Research and Information
The Research and Information team can answer research queries related to Ofgem’s work. Please note that it cannot deal with general consumer queries.
Email: library@ofgem.gov.uk
Phone: 020 7901 7003 or 020 7901 7119
Fax: 020 7901 7378
Visits by appointment only, 24 hours notice required.
Renewables enquiry lines
For general enquiries on our renewable and CHP schemes (ROCs LECs and CCLs)call: 020 7901 7310
To make an enquiry about, or report a problem with the Renewables & CHP Register database call: 020 7901 7320
Distribution Centre:
For hard copies of printed publications.
Phone: 020 7901 7116
Email: distribution@ofgem.gov.uk
Website:
For technical issues regarding this site contact webmaster@ofgem.gov.uk