Please note this section does not cover consumer complaints. Please visit our how to complain page for further information.
Freedom of Information
The Freedom of Information (FOI) Act 2000 came into force on January 1st 2005. It gives people the right to request recorded information held by public authorities. Ofgem, as a government department, qualifies as a public authority.
FOI is designed to help people get a better understanding of how public authorities carry out their duties and make decisions.
Publication Scheme
The FOI Act requires public authorities to produce a publication scheme that has been approved by the Information Commissioner. Publication schemes act as a guide that details the classes of information that public authorities have published or intend to publish.
Ofgem's publication scheme gives access to some information without the need for a special request. It specifies:
- the types of information that Ofgem publishes or intends to publish, and
- how this information can be accessed, for example, what is on the website.
FOI Requests
If you would like to make an FOI request this can be e-mailed to us at foi@ofgem.gov.uk or alternatively you may write to us at:
Freedom of Information
Research and Information Centre
9 Millbank
Ofgem
London
SW1P 3GE
Phone: 020 7901 7332
Fax: 020 7901 7378
Whistleblowing
This policy applies to external whistleblowers (individuals who do not work for Ofgem) who wish to disclose certain information to Ofgem about the activities of companies or individuals operating in the electricity or gas industries.
The Public Interest Disclosure Act 1998 (PIDA) came into force on 2nd July 1999 and is commonly referred to as the whistleblowing legislation.
The PDA creates a framework to enable individuals in the private and public sectors to make disclosures of information which is in the public interest, by giving them protection from victimisation by their employer.
Ofgem treats all disclosures made through the whistleblowing policy in a confidential and sensitive manner. The identity of the individual making an allegation is kept confidential and will only be disclosed with the whistleblower’s consent or on directions of a Court.
Ofgem’s policy and procedure for employees to make internal disclosures about people or activities within Ofgem can be found in the Ofgem staff handbook on its intranet.
Whistleblowing information may be emailed to us at whistle@ofgem.gov.uk or alternatively you may write to us at:
Whistleblowing
Research and Information Centre
9 Millbank
Ofgem
London
SW1P 3GE
Phone: 020 7901 7332
Fax: 020 7901 7378